Customer Support

Next generation devices demand faster ramp-ups and higher yields to achieve the highest possible ROI. Orbotech partners with its customers to tackle the most challenging yield issues. We remain committed to continue to develop and implement solutions to increase yield, speed ramp-up and support all technical issues in the fastest and most professional way. All this - ensures maximize FAB effectiveness.
 
Orbotech offers a diverse, yet comprehensive range of services geared specifically for the needs of Flat Panel Display (FPD) manufacturers.  A line-up of global experts is on hand to ensure that you get the most from your systems while minimizing any potential down-time.

Global Services

Orbotech offers a diverse, yet comprehensive range of services geared specifically for the needs of Flat Panel Display (FPD) manufacturers. Our Customer Support teams realize meeting your challenges is critical to success. A line-up of global experts is on hand to address any issue that may arise and requires a quick resolution - to ensure that you get the most from your Orbotech's products, while minimizing any potential down-time.

Professional System Optimization Services

Our Professional System Optimization Services help customers maximize the performance of their systems. Field specialists constantly monitor and assess changes in the market. Orbotech’s R&D organization translates these recommendations into solutions that are integrated into our new and existing systems.
 
Available service packages for ensuring the highest functionality and reliability include:

  • Ecology packages
  • Security packages
  • Long life packages
  • Upgrade packages

Response Center

First-rate support is only a phone call away. Orbotech experts will answer your questions and solve problems fast.
 
Many service calls are closed over the phone. If a site visit is required, the Response Center experts will make sure that the local engineer arrives at your facility with a pre-determined problem analysis and any spare parts that are required.

On-Site Service

Local Orbotech engineers attend to all aspects of system performance on-site at your facility. This includes installations, preventive maintenance, hardware or software issues, as well as applications support.

Customer Training

Professional training for engineers and managers is offered through the Orbotech FPD Academy at our local facilities or your site. Initial training of your team is an integral part of each new system installation. Additional advanced courses are also available. All Orbotech instructors are fully knowledgeable and have field experience to help you maximize your equipment know-how.

Audits and Consulting

Full FAB process and technical audits as well as consulting services are available to help you get the most from your Orbotech solution, including methodical assessment of your equipment and operation to help fine-tune performance.

Software and ECOs

A unique ECO (Engineering Change Order) methodology is applied to ensure the highest quality solutions and smoothest deployment.  New software version releases are provided on all current generation products to customers with a service contract.

Logistic HUBs

Localized HUBs interconnected to the Orbotech Global Logistical control program provide you with fast access to high usage and critical paths.

Technical Management

Our staff of technical experts analyzes system performance in production, including tracking up-time percentages, reliability figures, parts consumption and more.  This team is a critical liaison between our R&D groups and customers for enhancing our current products and developing the next generation of products.