Industry-leading Service Model
KLA is focused on providing differentiated and innovative services to enhance customers' productivity, and drive their value. Our customer support teams know that meeting the challenges faced by PCB manufacturers is critical to success. A global team of experts is on hand to address any issues which may arise, ensuring that our customers get the most from our PCB products while minimizing any potential down-time.
Global Services
The PCB division's customer support program features a full range of available services to support even your most demanding challenges:
Response Center
First-rate support is only a phone call away. PCB experts answer questions and solve problems fast.
Many service calls are closed right over the phone. If a site visit is required, the Response Center experts will make sure that the local engineer arrives at your facility with a pre-determined problem analysis and any parts required.
Remote Service
By using highly effective remote support tools, our PCB engineers can perform system diagnostics, analyze information and guide your technical personnel through the process of effective and rapid problem resolution.
On-Site Service
Local PCB engineers attend to all aspects of system performance on-site at your facility. This includes installations, preventive maintenance, hardware or software issues as well as applications support.
Audits and consulting are also available to help you get the most from your PCB solution, including methodical assessments of your equipment and processes to help fine-tune performance.
Applications Service
Our engineers are thoroughly trained in the most advanced aspects of our solutions and are equipped to handle the most difficult technology challenges. Based on our decades of experience in PCB manufacturing facilities worldwide, our engineers bring unparalleled skills and expertise to your facility.
Customer Training
We offer your team professional training at our local facilities or your site. Initial training of your team is an integral part of each new system installation. A range of advanced courses, web-based and on-demand training are also available. All KLA PCB instructors are fully knowledgeable and have field experience to help you maximize your equipment know-how.
Preventive Maintenance
Preventive maintenance (PM) activities are designed to pro-actively maintain system performance. PMs include hardware and software maintenance as well as running diagnostic tests to identify potential failures or bugs. A pre-defined list of critical parts is replaced before failure. The environmental quality, such as temperature, humidity, and power, is also checked and any corrective actions are recommended.
Enhancements & Upgrades
New software version releases and Engineering Change Orders (ECOs) are provided on all current generation products to customers with a service contract. These enhancements bring you increased functionality and reliability.
Parts and Logistics
KLA's PCB division maintains extensive parts inventory centers close to customer sites, enabling fast response when a part is needed. All centers are connected to an electronic inventory system, allowing rapid sourcing from other locations if necessary.
Technical Management & Optimization
Our technical experts analyze system performance in production including tracking up-time percentages, reliability figures, parts consumption and more. They are a critical liaison between our R&D groups and customers for optimizing & enhancing our current products and developing the next generation.
Service Plans
At KLA's PCB division, we realize the importance of your service requirements and the relationship to your business. An integral part of our total solution approach is our focus on being able to offer you a range of flexible service plans to choose from in order to meet your specific support requirements and ensure your operational success.
Please contact your local PCB Customer Support Manager for more information.
