2018年3月28日

正常运行时间 的 最大化

PCB 制造商希望在直接成像 (DI) 、自动光学检测 (AOI) 、自动光学成形 (AOS) 和其他关键任务的解决方案方面获得快速有效的服务响应 。为了达到问题解决最佳效果,需要实施改善措施之前获得完整信息,传统的客户支持服务需要依赖长时间的电话交谈、来来回回的电子邮件沟通、大文件传输和现场进行诊断和状态观察。在许多情况下,如果使用到达现场前根据传统沟通方式所做判断准备的相关备用零件 不能解决问题,就需要另外再紧急安排新的配件到场继续完成维修。过去,这种延迟还可以被接受的,甚至是被认为是不可避免的。但现在,这种因不能准确判断问题而做成不必要的设备停机时间会打乱生产计划,进而导致生产力下降和收入损失的状况必须得到改善。

借助 Secora (Secure Orbotech Remote Access),维修工程师在出发之前,就可以如同亲临现场一般,了解设备的真实状况和故障的相关细节。Secora是奥宝科技全球诸多忠实客户使用并认可的安全点对点远程诊断工具。 这是奥宝科技致力于提供快速且专业客户支持之承诺的一部分。 为了确保客户信息的安全性,Secora 仅可由客户端启动。事实上,在没有得到客户提供授权之前奥宝科技是 无法联机至客户的设备。

Secora 让支持专家得以查看设定和配置档案,以及当前和过往设备状态,以便准确和快速高效地发现问题。

2017 年,Secora 取得了巨大成功,帮助奥宝科技为全球客户提供快速且高效的硬件和软件客户支持。在这一年与客户数千次的 Secora 连接诊断实例中,解决每个上报问题的时间平均为 45 分钟。与安排现场维修可能需要的数小时甚至数天相比,Secora 的重大优势显而易见。 凭借维修时间有效缩短,您的生产线正常运行时间可显著增加,进而对您的盈利产生积极影响。

Secora 的远程功能使支持工程师无需前往现场即可解决多种问题。在需要现场访问的情况下,Secora 也能先期准确诊断问题, 确保现场工程师配备解决问题所需的正确备用零件,从而大大提高整个流程效率。

我们的远程客户支持团队凭借丰富的经验,成为奥宝科技多样化产品系列的真正专家。作为日常工作的一部分,我们的团队持续接受产品培训和实例检讨,以确保您获得所需的最佳支持。

2017 年,奥宝科技成功完成了对 Secora 系统整个服务器端基础架构的升级。除了提高效能外,新系统还扩展了基础架构功能,并提高了远程通讯的联机速度和质量。

奥宝科技致力于为客户提供最佳的产品体验,并尽全力提 升 客户的正常运行时间。未来,我们计划进行更多的改进,进一步拓展 Secora 提供的解决方案的范围。 如果您还没有体验过我们这一远程客户服务解决方案的强大功能,建议您立即联络我们的客户支持团队,了解更多信息。

作者:PCB 解决方案经理 Ron Kupershtein

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